Get help with LoadNode
Questions, bug reports, or feedback? We read everything. The fastest way to reach us is email — include your device and OS version (and a screenshot if it’s a bug) so we can help quickly.
Email: [email protected]
Common questions
Many answers are on our FAQ — how group measurement works, what node detection means, offline use, moving data to a new phone, privacy, and canceling Cloud.
Account & data
You can permanently delete your account and all cloud data anytime in the app: Settings → Account → Delete account. To request deletion by email, write to [email protected]. See our Privacy Policy for how your data is handled.
Billing
Pro is a one-time purchase and Cloud is a subscription, both handled by the App Store or Google Play. Manage, cancel, or request refunds for purchases in your app store account settings.